Professor Nutz Shipping

We ship within the United States and to Canada. Your shipping options and their prices are shown at checkout before you pay.

• Economy: free on US orders of $39.99 or more.
• Standard: a flat rate based on order weight, shown at checkout.
• Canada: USPS and DHL Express international options, shown at checkout.

Every order ships with a tracking number, sent to you by email once your order leaves us.

Expiration

Every jar of Professor Nutz™ peanut butter carries an expiry date clearly printed on the packaging. For the best consistency, stir before use, and store the jar upside down for long-term storage.

Questions about an order

Message us on WhatsApp (804-306-3280) or through our Contact page with your order number and we’ll sort it out.

Returns

Returns and refunds follow our Refund Policy.

Refund policy

OUR REFUNDS POLICY

9.1 We guarantee your satisfaction with our Products and if, for a reason of manufacturing fault, you are not satisfied with any Product(s) you purchase, we offer a full refund or exchange policy. This is to ensure your satisfaction at all times with our Products.

9.2 Without prejudice to condition 8.1, you may RETURN AN ITEM PROVIDED THE SEAL IS UNBROKEN, THERE IS NO DAMAGE TO THE PACKAGING AND THE PRODUCT HAS BEEN STORED IN THE RECOMMENDED CONDITIONS. In this case, you will receive a full refund of the price paid for the Product in accordance with our refunds policy. This provision does not affect your statutory rights.

9.3 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will notify you of your refund via letter or e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we received your cancellation or the day we confirmed to you via letter or e-mail that you were entitled to a refund FOLLOWING RETURN of the Product to Professor Nutz.

9.4 If the Product is at fault, or packaging is damaged beyond a salvageable state, we will either refund or replace IN LINE WITH TIMESCALES SHOWN IN 9.3. If however, YOU ARE UNHAPPY WITH THE FLAVOUR, we WILL either send an alternative flavour choice (at our sole discretion) or refund upto 20% of the purchase price ONLY upon receipt of the PRODUCT in question, which must be returned to us at YOUR expense.

9.5 If the delivery note says an item should be in your parcel but it isn’t, or if you have received an item not ordered, please message us on WhatsApp (804-306-3280) or through our Contact page letting us know which item(s) you believe are missing or HAVE BEEN DELIVERED IN ERROR. You have upto 72 hours to inform us of such an error, outside of 72 hours we will not be able to investigate or assist with this claim.